Topic outline

  • General

  • Topic 1: Basics of Business and Professional Communication

    Reading Assignments

    1. Communicating at Work

    • The Importance of Communication (p. 5)
    • The Nature of Communication (p. 7)
    • Ethical Dimensions of Communication (p. 10)
    • Face-to-face and Electronic Communication Channels (P. 23)

    2. Communication, Culture and Work

    • Cultural Diversity and Communication (p. 35)
    • Organizational Culture and Communication (p. 56)

    Resources

    For extensive readings and Web sites on business communication, networks, channels, and ethics, visit the Online Learning Center website at www.mhhe.com/adler10e

    Key Terms (pp. 31, 63)

    Test your understanding of these key terms in both English and Vietnamese with the ENG-4-MBA Glossary prepared for this purpose. 

    Refer to the tips for success in learning MBA English for Management Basics (course code ENG.HEG.MGT.000) to improve your comprehension and writing skills in business communication.

    • Topic 2: Improving your personal skills in business communication

      Reading Assignments

      3. Listening (p. 68)

      • The Importance of Listening
      • Barriers to Effective Listening
      • Listening Styles
      • Listening More Effectively

      4. Verbal and Non Verbal Messages (p. 90)

      • Verbal Messages
      • Nonverbal Communication

      5. Interpersonal Skills (p. 124)

      • Building Positive Relationships
      • Dealing with Criticism
      • Managing Conflict
      • Win-Win Problem Solving in Action

      Resources

      For extensive readings and Web sites on business communication, networks, channels, and ethics, visit the Online Learning Center website at www.mhhe.com/adler10e

      Key Terms (pp. 87, 120, 152)

      Test your understanding of these key terms in both English and Vietnamese with the ENG-4-MBA Glossary prepared for this purpose. 

      Refer to the tips for success in learning MBA English for Management Basics (course code ENG.HEG.MGT.000) to improve your comprehension and writing skills in business communication.

      • Topic 3: Working in Groups

        Reading Assignments

        8. Working in Teams (p. 234)

        • The Nature of Teams
        • Leadership and Influence in Groups and Teams 
        • Problem-Solving Communication
        • Effective Communications in Groups and Teams

        9. Effective Meetings (p. 272)

        • Types of Meetings
        • Planning a Problem-Solving Meeting
        • Conducting the Meeting

        Resources

        For extensive readings and Web sites on business communication, networks, channels, and ethics, visit the Online Learning Center website at www.mhhe.com/adler10e

        Key Terms (pp. 268, 296)

        Test your understanding of these key terms in both English and Vietnamese with the ENG-4-MBA Glossary prepared for this purpose. 

        Refer to the tips for success in learning MBA English for Management Basics (course code ENG.HEG.MGT.000) to improve your comprehension and writing skills in business communication.

        • Topic 4: Making Effective Presentations

          Reading Assignments

          10. Developing and Organizing the Presentation (p. 302)

          • Analyzing the Situation
          • Setting Your Goal and Developing the Thesis
          • Organizing the Body
          • Planning the Introduction and Conclusions
          • Adding Transitions

          11. Verbal and Visual Support in Presentations (p. 346)

          • Functions of Supporting Material
          • Verbal Support
          • Visual Aids

          Resources

          For extensive readings and Web sites on business communication, networks, channels, and ethics, visit the Online Learning Center website at www.mhhe.com/adler10e

          Key Terms (pp. 342, 373)

          Test your understanding of these key terms in both English and Vietnamese with the ENG-4-MBA Glossary prepared for this purpose. 

          Refer to the tips for success in learning MBA English for Management Basics (course code ENG.HEG.MGT.000) to improve your comprehension and writing skills in business communication.

          • Topic 5: Delivering the Presentation

            Reading Assignments

            12.1 Types of Delivery

            12.2 Guidelines for Delivery

            12.3 Question-and-Answer Sessions

            12.4 Speaking with Confidence

            Resources

            For extensive readings and Web sites on business communication, networks, channels, and ethics, visit the Online Learning Center website at www.mhhe.com/adler10e

            Key Terms (p. 397)

            Test your understanding of these key terms in both English and Vietnamese with the ENG-4-MBA Glossary prepared for this purpose. 

            Refer to the tips for success in learning MBA English for Management Basics (course code ENG.HEG.MGT.000) to improve your comprehension and writing skills in business communication.

            • Topic 6: Speaking the Right Language

              Reading Assignments

              13. Types of Business Presentations

              • Informative Presentations
              • Persuasive Presentations
              • Group Presentations

              14. Other types of communication

              • Special-Occasion Speaking (p.435)
              • Sample Presentations (p. 444)
              • Business Writing (p. 457)

              Resources

              For extensive readings and Web sites on business communication, networks, channels, and ethics, visit the Online Learning Center website at www.mhhe.com/adler10e

              Key Terms (p. 442)

              Test your understanding of these key terms in both English and Vietnamese with the ENG-4-MBA Glossary prepared for this purpose. 

              Refer to the tips for success in learning MBA English for Management Basics (course code ENG.HEG.MGT.000) to improve your comprehension and writing skills in business communication.

              • Research Orientation & Thesis Preparation

                To prepare effectively for your interview, please refer to the Research Orientation & Thesis Preparation ENG.HEG.MGT.001 Study Guide.

                • Final Assignment

                  Choose a topic you want to present to your selected audience. Follow the rules applied to each target audience. Prepare a video to upload on the platform. Maximum length: 15 minutes of 18 slides.